Contact The Celestial Foundry
Where Questions Become Starlight
In the heart of the ZodiVerse, deep within the glowing chambers of the Celestial Foundry, a small team of cosmic creators keeps the universe running smoothly. When a child needs help finding their ZodiPlush match, when a visitor’s Arrival Day needs to be recorded, or when someone just wants to say hello… the Foundry doors open.
This is your doorway into that magic.
Whether you're here with a question, a suggestion, a cosmic curiosity, or just a starry-eyed hello — we’d love to hear from you.
Every message becomes a spark that helps our universe grow.
🌟 How to Reach Us
📩 Email the Foundry
The easiest way to contact us is by sending a message directly to our Earth-side outpost:
📧 info@zodiplush.com
(You’ll hear back from a real human — guided gently by the Foundry’s cosmic notes.)
For support with orders, tracking, or rewards:
📧 help@zodiplush.com
For collaboration, business inquiries, or creator partnerships:
📧 contact@zodiplush.com
💬 What We Can Help With
The Celestial Foundry team is happy to assist with:
✨ Order questions
✨ Celestial Coin rewards
✨ Account help
✨ Lore questions (yes, really!)
✨ Suggestions for future mascots
✨ Site glitches and cosmic anomalies
✨ Anything involving Goat Leo, which is… a lot
No question is too small — even Spirit Companions ask for help sometimes.
🌠 Response Times
Because the Foundry bridges two universes, our response time can vary.
But we aim to reply within:
🕒 24–48 hours on weekdays
✨ Slightly longer on weekends and cosmic holidays
Every message is read.
Every message matters.
🔧 Troubleshooting Before You Write
If you're reaching out about something specific, this may help:
Account / Login Issues
– Try resetting your password
– Check spam for verification emails
– Make sure you’re using the right email for rewards
Celestial Coins & Discounts
– Rewards apply automatically when you redeem them
– Minimum purchase requirements apply (listed on the Rewards page)
Order Status
– Check your order confirmation email for tracking
– Order changes may be limited once processing begins
🪐 A Final Note from the Foundry
The ZodiVerse is built on community, imagination, and connection.
When you reach out, you’re not talking to a machine — you’re talking to people who care deeply about the magic you’re helping us build.
Thank you for being here.
Thank you for shining with us.
— The Celestial Foundry Team
(Cosmic hammers at the ready, always.)